Transparent policies to ensure a fair experience for every client
This Refund and Cancellation Policy governs all projects and services delivered by Kwacko Solutions Private Limited ("Kwacko", "we", "us", or "our"). By engaging our services, you acknowledge and agree to the terms set forth in this policy. We encourage you to read this document carefully before initiating any project.
Kwacko Solutions Private Limited provides custom digital services, including but not limited to:
Because all projects involve dedicated human effort, time, and custom-built work from the first day of engagement, our refund policy reflects the nature of these services.
All projects at Kwacko require an advance payment (retainer) before work commences. This advance payment:
Important:
Advance/retainer payments are non-refundable once project work has commenced. This is because the advance covers initial resources, time, and effort already invested by our team.
Kwacko structures projects in milestones. Refund eligibility is assessed based on the milestone stage at which a cancellation or dispute arises:
| Project Stage | Refund Eligibility |
|---|---|
| Before project start (within 24 hours of payment) | 100% refund of advance |
| After project start — less than 25% work completed | Up to 50% refund of advance (at Kwacko's discretion) |
| 25% – 50% work completed | No refund; deliverables up to that stage provided |
| More than 50% work completed | No refund; client to pay for remaining balance on delivered work |
| Project delivered / post-delivery | No refund |
If the client wishes to cancel a project, a formal written cancellation request must be sent to contact@kwacko.com with the subject line: "Project Cancellation Request – [Project Name]".
Upon receiving the cancellation request:
Kwacko reserves the right to cancel a project under the following circumstances:
In the event of cancellation by Kwacko due to reasons within Kwacko's control (not client fault), a proportional refund for undelivered work will be issued to the client.
The following are strictly non-refundable under all circumstances:
Refunds are not applicable for dissatisfaction arising from scope changes initiated by the client after project approval. Any changes to the original agreed scope are subject to a formal change request process and may incur additional costs.
If the client changes the project requirements significantly after work has started, Kwacko reserves the right to revise the project timeline and cost accordingly. Amounts paid for work already completed under the original scope are non-refundable.
For ongoing maintenance, support, or retainer-based service plans:
If you are dissatisfied with a deliverable, we strongly encourage raising concerns through our official support channel before requesting a refund. Our team is committed to resolving issues and ensuring client satisfaction.
Steps to raise a dispute:
Any unresolved disputes shall be governed by the laws of India and subject to the jurisdiction of courts in Hyderabad, Telangana, in accordance with our Terms and Conditions.
Kwacko Solutions Private Limited reserves the right to update or modify this Refund and Cancellation Policy at any time. Changes will be effective immediately upon posting to our website. We encourage clients to review this policy before initiating a new project. Continued engagement with our services after changes are posted constitutes acceptance of the revised policy.
For refund requests, cancellations, or any queries related to this policy, please reach out to us:
Kwacko Solutions Private Limited
HiTec City, Kothaguda, Innov8 Pranava Business Park – 7th Floor,
Hyderabad, Telangana – 500032, India
Email: contact@kwacko.com
Phone: +91 8210523309
WhatsApp: +91 8210523309
Website: www.kwacko.com